Bristol & West Mortgages

04/04/2008 - Tips for using Your Virtual Office

Your Virtual Office enables you to submit full online applications. Here are some useful tips for using our award winning service:

• Case updates

From the point that the AIP or application is submitted, you can obtain full updates via virtual office. Case status is clearly displayed in the table at the bottom of the page immediately following log on. This is fully updated with progress including:

•	When the initial assessment has commenced
•	Assessment completed
•	Valuation received
•	Offer
•	Funds released
•	Completion

• Secure payment online

You can now pay valuation fees online through the virtual office online payment facility. Please note we will only progress your application once we have received your valuation fee.

• No client signature until offer

There's no longer a need to print the form for your customer to sign. The only signature you need from your client is on their mortgage offer. Confirm online your client's acceptance - a copy will be sent to them for reference with their offer.

• Key to case tracking status

AIP / Application incomplete
Data is missing before application can be submitted for decision OR you may have inadvertently saved rather than submitted.

App Accepted Pending Payment
Application accepted but awaiting payment to be made online before processing begins

App Submitted
Application submitted and waiting for processing to begin

App Received
Processing commenced

Initial Assessment Commenced
Case has been passed to Underwriting teams

Initial Assessment Completed
Underwriter or Case Manager has completed assessment and will be in touch shortly. Full details are included on the Underwriter notes section

Valuation Received
Please refer to the Underwriter notes section for any remaining outstanding items.

Application Offered
Offer has been produced and will be sent out shortly.

Funds Requested by Solicitor
Funds Requested by Solicitor

Funds Released
Funds released

Completed
Case completed

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Bristol & West and Bristol & West Mortgages are trading names of the Governor and Company of the Bank of Ireland which is authorised by the Irish Financial Regulator and the Financial Services Authority; regulated by the Financial Services Authority for the conduct of UK business.

The address for services is: One Temple back East, Temple Quay, Bristol BS1 6DX. Telephone: (0117) 979 2222. Fax: (0117) 929 3787. Website: www.bristolandwest4brokers.co.uk

The Governor and Company of the Bank of Ireland is incorporated in the Republic of Ireland with limited liability and registered in England and Wales with branch number BR000459. VAT No. GB168 1961 35

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